MTIN is announcing changes to our pricing structure effective March 1, 2019. In order to simplify things, we are consolidating into two different pricing structures.
Non-Contract Customer
$139 per hour during normal business hours (8am-5pm EST time)
$159 per hour for after hours and weekend
First come first serve. No SLA.
Minimum of 1 hour
Contract Customer
Normal Business Hours (8am-5pm EST time) $91 per hour
Late night & Weekend support $110 per hour
Must Purchase in 6-hour blocks ahead of time to meet response times below for any non-scheduled work. After hours work can be scheduled ahead of time for normal business hour pricing.
All contract customers will incur a minimum of 1 hour per month.
SLA Response
Normal working hours (3-hour maximum)
Late night and weekend (4-hour maximum)
All existing customers with time balances will not be affected at this time.
Project Rates
For customers who need specific projects, we offer our 6-hour block of time at a discount of $89 per hour. There is no SLA includes as projects are agreed for a completion date when taken on. Project rates do not include support on anything but the project. If additional support is needed it can be billed at the above rates.
Projects are negotiated on a case by case basis based upon the scope of work, time frame needed, and other circumstances.
