MTIN is happy to announce support tiers for our clients. This allows us to grow, while still being in budget range of the smaller operators. This is our first rate increase in over 3 years. By breaking our rates into two tiers this allows us to grow our increasing client base while still being an affordable client. The price levels allow us to add additional resources, automation, and tools to bring better service to clients.
Tier I Support
Network/Server Work $97 per hour
Late night & Weekend support $125 per hour
Hourly Blocks
5 hours $461 (5% discount)
10 hours $899 (7% discount)
15 hours $1310 (10% discount)
On-Site consulting services $700 per day plus expenses
On-Site tower work $500-1500 per day plus expenses (job specific)
Tier1 emergency response times for Tier I customers with a time balance.
Normal working hours (2 hour maximum)
Late night and weekend (3 hour maximum)
Tier II Support
Network/Server Work $79 per hour
Late night & Weekend support $99 per hour
Hourly Blocks
5 hours $395
10 hours $790
15 hours $1067 (10% discount)
Tier2 emergency response times for Tier II customers with a time balance
Normal working hours (4 hour maximum)
Late night and weekend (5 hour maximum)
Contracts available
-Priority support
-Faster response times
-Late night & Weekend support rates don’t apply
-Access to backend monitoring and other services
Contact MTIN on details on contracts
Policy details
1.Late night and Weekend is defined as. 9PM-9AM EST MONDAY-FRIDAY & 8PM EST FRIDAY -9AM Monday. For West coast and customer in other time frames work can be schedule to meet your needs and not be charge for after hours.
2.All customers who don’t have pre-purchased time will be served on a best effort service. Priority will be given to contract customers, and then customers with a balance, and finally to “walk-in” customers.
3.All times stated are maximum times for response. Depending on workload, times are typically much less.
