Are you a WISP who needs just a little help now and then? Need a sanity check on configuration changes? Need someone who knows your network enough to say whether you need that most recent software upgrade? Don’t have a big budget for the occasional issue? Need peace of mind you can call someone who won’t break the bank on a simple question? MTIN has a solution for you.
We are calling this the “Supply Drop Plan”. it’s designed for the WISP who needs someone who knows their network and their business for occasional questions outside of their comfort zone. It consists of the following:
-2 Hours of consulting time a month.
-Reasonable amount of e-mail questions
-Be put on our e-mail notification list of relevant information
$89 a month.
Details
-Access to MTIN via phone during business hours or pre-arranged time (24 hour notice).
-e-mail questions tracked via a ticket system with a maximum of 24 hour response. Most of the time same day.
-1 year contract
Just some things you can do with your two hours
-Have our engineers look at any new configurations you want to implement
-Unbiased advice on what equipment to order
-Help source equipment for wireless deployments on towers
-Make recommendations on upgrades
-Do audits on things like upstream providers, etc.
What’s not included
-Emergency support (we have plans for that). Emergency support is available but at non-contract rates on a first come first serve basis.
-Additional hours can be purchased on an as-needed basis. Please note without an hourly block you will be first come first serve.
-Phone calls after hours must be pre-arranged. We can accommodate your schedule. Otherwise, support will be billed at after hours rates.
