Tag: consulting

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MTIN announces new plans effective October 31 2018

Due to several opportunities, MTIN is moving toward collapsed support plan style.  We will only be offering a contract support model and best effort service.

Contract Support

Customers purchase a minimum 5 hour block for $445. Rates are billed as follows.

Normal Business Hours (8am-5pm EST time)                           $89 per hour
Late night & Weekend support                                                 $125 per hour

Contract customers will use a minimum of 1 hour a month for remote monitoring services, firmware, and other notifications, as well as any general maintenance tasks in order to keep documentation and other aspects of the network up to date for our technicians.   Remote Backups, security audits, and other services which MTIN hosts for the customer can be included in the one-hour minimum.

The goal with contract customers is to build a long-term relationship in order to help their networks grow and thrive.  By being engaged with the customer on a regular basis we are able to provide better service and have a better handle on customer needs. As networks become more and more complicated having a consultant who has is more a partner than a hired gun is becoming valuable to an operator.

Tier II emergency response times for Tier II customers.
Normal working hours (3 hour maximum)
Late night and weekend (5 hour maximum)

Best Effort Plan

Customers pay as they go for best effort support.  Support is available on a best effort service and first come first serve.

Normal Business Hours (8am-5pm EST time)                           $119 per hour
Late night & Weekend support                                                 $145 per hour

Policy details

1. Late night and Weekend is defined as. 9PM-9AM EST MONDAY-FRIDAY & 7PM EST FRIDAY -9AM Monday. Contract Customers can schedule maintenance windows and such at a discounted rate ahead of time.

2. All customers who don’t have pre-purchased time will be served on a best effort service. Priority will be given to contract customers, and then “walk-in” customers.

3. All times stated are maximum times for response. Depending on workload, times are typically much less.

4. Contact MTIN for details on this new plan.

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News

MTIN announces the support crate plan

Are you a WISP who needs just a little help now and then? Need a sanity check on configuration changes? Need someone who knows your network enough to say whether you need that most recent software upgrade?  Don’t have a big budget for the occasional issue? Need peace of mind you can call someone who won’t break the bank on a simple question? MTIN has a solution for you.

We are calling this the “Supply Drop Plan”. it’s designed for the WISP who needs someone who knows their network and their business for occasional questions outside of their comfort zone.  It consists of the following:
-2 Hours of consulting time a month.
-Reasonable amount of e-mail questions
-Be put on our e-mail notification list of relevant information
$89 a month.

Details
-Access to MTIN via phone during business hours or pre-arranged time (24 hour notice).
-e-mail questions tracked via a ticket system with a maximum of 24 hour response.  Most of the time same day.
-1 year contract

Just some things you can do with your two hours
-Have our engineers look at any new configurations you want to implement
-Unbiased advice on what equipment to order
-Help source equipment for wireless deployments on towers
-Make recommendations on upgrades
-Do audits on things like upstream providers, etc.

What’s not included
-Emergency support (we have plans for that). Emergency support is available but at non-contract rates on a first come first serve basis.
-Additional hours can be purchased on an as-needed basis.  Please note without an hourly block you will be first come first serve.
-Phone calls after hours must be pre-arranged. We can accommodate your schedule. Otherwise, support will be billed at after hours rates.

Categories
Site News

MTIN announces new pricing tiers

MTIN is happy to announce support tiers for our clients.  This allows us to grow, while still being in budget range of the smaller operators.  This is our first rate increase in over 3 years.  By breaking our rates into two tiers this allows us to grow our increasing client base while still being an affordable client. The price levels allow us to add additional resources, automation, and tools to bring better service to clients.

Tier I Support
Network/Server Work                               $97 per hour
Late night & Weekend support                 $125 per hour

Hourly Blocks
5 hours              $461   (5% discount)
10 hours            $899   (7% discount)
15 hours            $1310 (10% discount)

On-Site consulting services                      $700 per day plus expenses
On-Site tower work                                  $500-1500 per day plus expenses (job specific)

Tier1 emergency response times for Tier I customers with a time balance.
Normal working hours (2 hour maximum)
Late night and weekend (3 hour maximum)

 

 

Tier II Support
Network/Server Work                                $79 per hour
Late night & Weekend support                  $99 per hour

Hourly Blocks
5 hours                       $395
10 hours                     $790
15 hours                     $1067 (10% discount)

Tier2 emergency response times for Tier II customers with a time balance
Normal working hours (4 hour maximum)
Late night and weekend (5 hour maximum)

 

 

Contracts available
-Priority support
-Faster response times
-Late night & Weekend support rates don’t apply
-Access to backend monitoring and other services
Contact MTIN on details on contracts

Policy details

1.Late night and Weekend is defined as. 9PM-9AM EST MONDAY-FRIDAY & 8PM EST FRIDAY -9AM Monday. For West coast and customer in other time frames work can be schedule to meet your needs and not be charge for after hours.

2.All customers who don’t have pre-purchased time will be served on a best effort service. Priority will be given to contract customers, and then customers with a balance, and finally to “walk-in” customers.

3.All times stated are maximum times for response. Depending on workload, times are typically much less.